Joo casino has a reputation for generous bonuses, which gives this operator an advantage when it comes to attracting new customers, as the welcome bonus is the main tool for encouraging new players to sign-up.
The offer that was in place at the time of this Joo casino review was a deposit match on each of your first three deposits, with free spins added to what is a very attractive package for all players. To go into a little more detail, the first deposit match is a simple 100% up to 1000 EUR equivalent with 100 free spins, the second a 50% deposit match up to 300 EUR, and the third a 50% deposit up to 500 EUR with 50 free spins.
The free spins are delivered in batches of 50 per day and are only available on a single nominated slot, the choice of which will depend on where in the world you happen to be. On top of this, there are, as you would expect, other conditions and requirements to be met.
Joo casino bonus offer wagering requirements and conditions
The minimum deposit for receiving this or any other bonus at Joo casino is 20 EUR and real money funds are wagered through before any bonus funds. When these are reached, there is a simple 50x rollover wagering requirement to meet within 7 days. The maximum stake for this is 5 EUR per wager, and different games contribute a different amount to these wagering requirements. Slots contribute 100% of stake wagered, but table games and live casino games only contribute 5%.
This is one of the reasons why it is vitally important to read the terms and conditions before getting started, but there are plenty of others. First of all, offers tend to change or evolve, so you’ll need to check if the offer you sign up for is the one you think it is. Next, Joo casino is a global site, so there will be local restrictions that you will have to make sure do not affect your eligibility to claim the bonus.
Playing through a bonus is always easier when there is a huge range of games to play through, and this is certainly the case at Joo casino. With so much on offer though, it can often be hard to find the type of games you want, especially if you are new, when seeing row after row of slots and table games can seem quite intimidating. Luckily the intuitive design of Joo casino sidesteps these problems so that finding what you need is straightforward.
In a simple process that rivals what we found in our 7Bit Casino review, this can be achieved in a few clicks on the filters and icons at the top of the game tiles, to sort what you need by game type or provider. Getting to other areas like your account dashboard is equally straightforward, with the layout of areas like this looking similar to many other online sites, and not just online casinos, so new users won’t feel out of their depth.
A straightforward and easy-to-use layout for both new and experienced players
Also in common with other sites, the crucial links like support, FAQ, and those all-important terms and conditions can be found at the bottom of the screen. The overall layout and colour scheme are bright and welcoming but not something that you are likely to find cluttered or difficult to use, but at the same time is not different enough to really stand out or win any awards. From a user’s point of view, however, this is not a problem.
Making deposits and withdrawals is also not a problem with a simple process and a number of payment options which we will look at next. However, before we do, Joo casino does not currently have an app, although the website is usable on mobile devices.
As mentioned earlier in this Joo casino review, this is a global site that can be accessed from many countries worldwide. In a situation like this, you would hope that the number of payment options reflects this, and this is another area where Joo casino excels.
As you would expect, card payments are accepted by Visa, MasterCard, and Maestro. eWallet options are covered by a long list that includes Skrill, Neteller, EcoPayz,iDebit, Interac, MiFinity, MuchBetter, Pay4Fun, and AstroPay. Neosurf and Flexepin vouchers are also accepted, as are a number of cryptocurrencies via Conspaid; with Bitcoin and Tether also accepted in their own right.
For the majority of methods, the minimum deposit is 20 EUR, although some eWallet options are lower at just 10 EUR, and you will need to check the latest terms for minimum crypto deposits. In all instances though, these deposits should appear in your account instantly.
Withdrawals at Joo casino
The withdrawal process is quite simple provided that you have verified your account in accordance with KYC (Know your Customer) and that you have met all the wagering requirements that apply to any bonus funds in your account. Once these are completed, there can be a 24-72 hour processing time.
When withdrawing, the options are very similar to the payment options, although again you will have to see what specific methods are supported where you are. Timings for withdrawals are not quite as speedy as deposits, and for eWallets should be less than an hour, with any card payments likely to take between 3-7 days. Bank transfers are potentially the slowest at 5-9 days and there is no option to receive a check in the post; something that given the operator’s international customer base, makes perfect sense.
Customer service is key with this many options available and a worldwide customer base, and the whole process gets off to a great start as you can view the site in a range of languages. This is important when it comes to areas like the FAQ section, which will answer most queries as it is quite extensive.
Rather than the blog style favored by some other operators, this works on a straightforward question and answer basis, with the major topics like ‘registration & account’, and ‘deposits and withdrawals’ covered in detail, along with ‘privacy and security’. This in many cases would be your first and only port of call, but there is also live chat, which is accessed in the bottom right-hand corner of the screen if you do need further clarification.
Unfortunately, some issues will not be solved this easily, and although telephone support is not available, there is help for more detailed queries offered by email.Overall, the simple and straightforward processes here are designed to keep problems to a minimum, however, there is a decent structure in place for you to feel well supported should something go wrong.
When joining a casino, the first question that will be in your mind will be if the operator is licensed and legit. For that reason, we always look under the hood to see if a license is in place and also check out the company behind the online casino we are examining.
The short answer here is that yes, Joo casino is legit, as it is licensed and regulated in Curacao with registration number 152125. This license allows the global reach of the operator, with notable exceptions like the UK and the USA, in common with many licences issued in Curacao. This is enforced by geolocation software to stop people from these territories accessing the site, and the registration process is there to stop anyone underage from opening an account and playing.
The site has SSL encryption in place to keep transactions secure and private which we are told is backed with the latest anti-fraud techniques, so you can be sure that you will be safe at Joo casino. The site holds no further certification, and the owner and operator Dama N.V does also have other casino sites but is not listed on the stock exchange.
Another plus we found when carrying out this Joo casino review, is the number of additional rewards and promotions for players who want to use Joo casino regularly. This starts with reload offers when you fund your account on a Monday, when you get a 40% deposit match up to 100 EUR, or on a Wednesday when you can claim up to 100 free spins. There is also a ‘high roller’ bonus where you get 50% up to 1000 EUR, which can be claimed fortnightly.
Enter tournaments to win prizes and benefits from mystery drops
In addition to this there are tournaments in which playing a certain type of game, or games from a certain provider decides your place on a leaderboard. The top places on this board will then share in the prize fund when the tournament ends, with those prizes consisting of Apple devices or cash boosts to your account or more usually free spins.
While playing games with the ‘mystery drop’ tag and betting over the minimum amount of 0.5 EUR or equivalent, you could be in receipt of a random cash drop from the prize fund. These prices vary and could happen at any time while you are actively playing.
Regular players can also benefit from the VIP programme
Each 20 EUR of real money bets you place gets you one point, and accumulating those points moves you up the ranks in the programme, from ‘Newbie’ to ‘King’. These levels correspond to the amount of cashback you are awarded on a Monday. This ranges from 5% for a ‘Newbie’ to 15% for a ‘King’ and any award has a wagering requirement of 5x. You will also receive a mystery prize each time you go up a level.
There seems to be no additional rewards for being in this programme there is no VIP customer service or any other perks.